It began like a caffeine rush.A British-American host, five faces in tiny squares, and the unmistakable hum of American networking energy — fast, efficient, transactional. Within minutes, the air was thick with talk of “pain points,” “elevator pitches,” and “value alignment.” It was business at the speed of caffeine, all polish and performance. I was…
What a missing car document taught me about civility, competence, and the vanishing grace of service. It began with a simple need: a Certificate of Conformity — a document required to re-register a car imported from Germany to France. You would think that within the European Union, where people, products, and promises flow freely, such…
You know that moment when a call ends and the room (virtual or otherwise) still hums with the energy of what could be better next time? That’s where this conversation begins: three colleagues—one leader in a new role, two advisors who refuse to be “just” language trainers—sitting together to tune a team, a cadence, a…
